Management Consulting & Business Transformation

Customer & Commercial Transformation Ā· Problem-first, evidence-led, AI-enabled execution

I diagnose ambiguous business and workflow problems, structure evidence, design practical strategies and operating improvements, and support implementation and adoption. My evidence includes partner and commercial problem-solving at Zalando SE, a redesigned research operation at PitchBook Data, four ESCP consulting engagements, and an independent client practice. I hold an MSc in Digital Project Management & Consulting from ESCP Business School.

Status: Available for full-time consulting roles. Based in Mumbai, India | Open to Relocation.

Tejas Hendre

About

Strategy and business transformation, with a customer and commercial focus

I work the same way on every problem, whatever the job title above it has been: diagnose what is actually wrong, structure the evidence, design the way forward, and equip the people who have to execute it.

At Zalando SE I independently diagnosed and resolved 40+ partner-operation cases in Salesforce across a senior-owned portfolio of European fashion brands, analysed GMV, NMV and pricing performance in MicroStrategy, and coordinated Legal, Finance, IT and Partner Care to clear the blockers. At PitchBook Data I found the research workflow was the constraint on delivery, redesigned it with AI-assisted steps and quality controls, and halved turnaround from 48 to 24 hours while raising monthly coverage from 270+ to 300+ companies. AI is a supporting capability here, not a claim of independent production engineering.

40+
Salesforce Partner-Operation Cases
300+
Companies Researched Monthly, up from 270+
48→24h
Research Turnaround Improved
€1.6B
Projected Academic CRM Value Case

Professional Experience

Consulting engagements, commercial analysis, client advisory and cross-functional delivery

Independent Career Strategy & Profile Optimization Consultant

Independent Practice

Jan 2025 to Present Ā· Madrid-Berlin/Remote

  • Advised more than a dozen professionals on role direction, evidence selection, resume and profile architecture, and implementation planning.
  • Built an evidence-led method covering discovery, role-family mapping, deliverables, walkthroughs and iteration; client-reported outcomes are attributed and not presented as guaranteed or solely caused.

Intern Partner Consulting - Modern Team

Zalando SE

Jan 2026 to Apr 2026 Ā· Berlin, Germany

  • Resolved 40+ partner-operation cases in Salesforce across catalogue, inventory, billing, contract, compliance and listing workflows within a senior-owned portfolio.
  • Used MicroStrategy for internal GMV, NMV, pricing and performance analysis; coordinated with Legal, Finance, IT and Partner Care, and presented Gemini use cases with an estimated opportunity of up to 15 team hours per week.

Student Ambassador

ESCP Business School Ā· Part time

Nov 2024 to Jun 2025 Ā· Madrid

  • Scaled student outreach operations, engaging 50+ prospective students monthly through structured webinars and targeted program guidance.
  • Collaborated on data-driven marketing campaigns, systematizing outreach processes to effectively showcase program strengths and student impact.

HPAIR 2025 Delegate

Harvard Project for Asian and International Relations

Feb 2025 Ā· Boston, MA Ā· On-site

  • Winner of the HPAIR Impact Challenge at Harvard University, designing a scalable, systems-based financing strategy for the Dorothy Schwartz Community Centre.
  • Represented India at the Harvard Conference, collaborating with 180+ global delegates to address enterprise leadership and cross-border innovation challenges.

AI Writing Evaluator and Trainer (Contract)

Outlier.AI Ā· Remote contract

Oct 2024 to Feb 2025 Ā· Remote

  • Evaluated and ranked multilingual AI outputs across Hindi, Marathi and English projects for factuality, instruction-following and coherence.
  • Documented quality issues and provided structured feedback against project guidelines.

Speaker Aide

World Business Forum Madrid

Nov 2024 Ā· Madrid

  • Coordinated backstage logistics for a 2000 plus attendee forum supporting keynote delivery and smooth transitions.
  • Maintained 100 percent adherence to speaker schedules through tight coordination with organizers and aides.

Data Analyst

PitchBook Data - Morningstar

Mar 2023 to Aug 2024 Ā· Navi Mumbai, India Ā· Hybrid

  • Researched 300+ private companies per month after the workflow redesign, up from a 270+ baseline, and 3,000+ cumulatively, producing structured company and transaction profiles for client research workflows.
  • Reduced research turnaround from 48 to 24 hours by restructuring the workflow; research inputs supported client decisions connected with $800M+ in transactions, while clients retained decision ownership.

Corporate Affairs & Sustainability Intern

NestlƩ

Dec 2022 to Jan 2023 Ā· Mumbai, Remote

  • Benchmarked CSR and climate activities in South India and reviewed approximately 12 to 15 projects against UN Sustainable Development Goals.
  • Produced a comparative research report; this was a research contribution, not ownership of programme outcomes.

Category Management Intern

Infra.Market

Sep 2022 to Nov 2022 Ā· Mumbai

  • Structured and segmented 6,000+ SKUs in Excel for a digital catalogue and e-commerce workflow.
  • Supported category and catalogue preparation; no unverified percentage outcome is claimed.

Financial Services & Customer Acquisition Intern

IIFL Securities

May 2019 to Jul 2019 Ā· Thane, Maharashtra

  • Onboarded four customers to IIFL Securities Demat accounts, explained the digital stock-trading workflow and supported account processing through NSDL.
  • Tested InvestorQ during its alpha and beta phases, documented bugs and submitted feature feedback that was subsequently implemented.

AI-Assisted Project Proof

Personal prototypes and research systems built with extensive AI assistance. I owned the problem framing, requirements, testing and human decision points; these are not presented as independently engineered production systems or verified client deployments.

Personal Prototype

SpendSignal AI - B2B CFO Risk Early-Warning Radar

An AI-assisted personal prototype for exploring macroeconomic signals, source links, risk scoring and structured CFO briefings. It demonstrates problem framing and evaluation logic; no external-user or client outcome is claimed.

Streamlit Python Google Gemini API SQLite Pandas Git
šŸ“” Inspectable workflow prototype
Source review, risk framing and briefing evaluation
Personal Research System

Autonomous Multi-Asset Quant Agent

A personal paper-trading research system for testing market-data handling, rule-based entries, simulated execution and risk controls across multiple asset classes. It does not trade client funds and is not evidence of profitability.

Next.js 14 Redis Lightweight-Charts Yahoo API Kraken API Telegram API
šŸ“ˆ Confluence trend breakouts
Rule-based paper-trading scenarios & dynamic drawdown protections
AI-Assisted Prototype

Shopify OS 2.0 Theme Architecture & Deployment

An AI-assisted implementation prototype translating a static React storefront into Shopify OS 2.0 theme structures. The work sample demonstrates requirements decisions, packaging tests and acceptance review rather than client delivery.

Shopify OS 2.0 Liquid JSON Templates Shopify Ajax API
Pixel-faithful React to Liquid migration
Root-level ZIP packaging fixed for native upload
Verified Internal Release

Job Copilot - Opportunity Intelligence Workflow

A local opportunity-intelligence and application-preparation workflow with transparent fit, evidence and human-approval gates. I acted as product owner, requirements decision-maker, evaluator and acceptance tester with AI coding support.

Python Gemini API SerpApi LaTeX
62/62 acceptance tests
Two documented failures corrected with regression tests
Personal Experiment

Serverless AI Financial Analyst

A personal Telegram workflow experiment using serverless functions and web-grounded model outputs to explore financial briefing delivery and source review.

Next.js TypeScript Perplexity API Vercel
⚔ Serverless workflow experiment
Human review remains the final approval point
Personal Experiment

AI-Driven Competitor Intelligence

An n8n and API experiment for collecting competitor signals and drafting review-ready summaries.

n8nPerplexity AIChatGPT
Outcome not externally measured
Demonstrates source collection and summary review
Personal Experiment

Daily Financial Markets Intelligence

A personal multi-source aggregation experiment for drafting a consolidated morning markets brief.

n8nAPIsAnalytics
šŸ“Š Scheduled personal workflow
Nifty, US10Y, DXY, oil and BTC consolidated for review
Personal Experiment

LinkedIn Auto-Poster with AI

A personal workflow experiment for drafting, reviewing and scheduling professional content.

n8nGPT-4LinkedIn API
šŸ“² Outcome not externally measured
Human approval precedes publication
Personal Experiment

Job Applications Tracker

A personal email-triggered experiment for centralizing application records and follow-up reminders.

n8nGmailGoogle Sheets
āœ… Personal workflow only
Five-day reminder logic demonstrated
Human-in-the-Loop Framework

3-Step Evidence and Workflow Model

AI assistance accelerates research, drafting and prototyping. The human decision remains responsible for the problem definition, evidence boundary, acceptance test and approval to use or scale the output.

Step 01

Frame the business problem

Start with the user, workflow and decision. Separate verified evidence from assumptions before selecting a tool.

  • Name the user and decision
  • Record evidence and constraints
Step 02

Prototype and test the workflow

Use AI assistance to explore a lean path, then test expected, edge and failure cases against explicit acceptance criteria.

  • Keep approval gates visible
  • Document failures and corrections
Step 03

Approve, measure and improve

A person reviews the output, owns the decision and measures the result before any broader use is claimed.

  • Attribute outcomes carefully
  • Scale only verified value

Academic Consulting Projects

ESCP team projects; all financial and operational figures below are modelled or projected, not realised client outcomes

Academic Team Project

Salesforce Insurance CRM Transformation

Contributed to a team ROI model for an AI-enabled Salesforce CRM programme projecting approximately €1.6B net benefit across 45M customers.

SalesforceAI StrategyBusiness Case
€1.6B projected net benefit
Team business-case contribution
45M customer model
Academic Team Project

Inditex AI-Driven Trend Activation

Co-designed a team strategy for AI-assisted trend activation, projecting a 14% inventory-turnover improvement across 7,000+ stores.

AI ImplementationRetail AnalyticsOptimization
14% projected improvement
7,000+ stores
Team strategy contribution
Academic Team Project

Telefónica AdTech GTM Strategy

Contributed to team go-to-market and pricing analysis for a consent-based advertising concept modelling approximately €29M in annual savings.

GTM StrategyMarket AnalysisAdTech
€29M modelled annual savings
EU/US market coverage
Team market-analysis contribution
Academic Team Project

BAnCLUBS VC Deal Flow Automation

Co-designed an AI-assisted deal-scoring workflow using Salesforce and Power Automate, projecting a 50% reduction in decision time.

SalesforceAutomationVC Tech
50% projected time reduction
Team workflow-design contribution
Proposed deal-scoring logic

Skills & Expertise

Current evidence-backed capabilities and explicitly bounded tool exposure

Partner & Customer Operations

  • Salesforce CRM, business user
  • Partner-lifecycle case resolution
  • Cross-functional escalation
  • Customer and product enablement
  • Knowledge and adoption support

Business Analysis & Process

  • Problem and evidence structuring
  • Requirements analysis, emerging
  • Process mapping and improvement
  • Acceptance criteria and testing
  • Workflow failure diagnosis

Commercial Analysis & Research

  • MicroStrategy KPI analysis
  • GMV, NMV and pricing review
  • Private-market research
  • Business-case modelling
  • Structured executive updates

Stakeholder Coordination

  • Cross-functional collaboration
  • Client and user walkthroughs
  • Presentation and facilitation
  • Knowledge-material preparation
  • Project and implementation support

AI-Assisted Project Evaluation

  • Problem ownership and requirements
  • AI-assisted prototyping
  • Evaluation sets and regression tests
  • Failure and privacy review
  • Human approval boundaries

Tools & Working Exposure

  • Salesforce CRM and MicroStrategy
  • Microsoft Excel, basic business use
  • Confluence, Notion and Google Workspace
  • Tableau and Power BI, working familiarity
  • n8n, APIs and Python, portfolio exposure
Master's Thesis

The New Loyalty

Exploring Gen Z Moonlighting in Mumbai's Hybrid Workplaces

An in-depth qualitative study investigating how unrelenting economic pressures (like a 40-50% rent burden) and flexible hybrid work models are fundamentally reshaping corporate loyalty among Gen Z professionals. Research explores the shift from traditional commitment to portfolio careers and performance-based loyalty.

Thesis Presentation

Read the entire thesis here

Key Discoveries

Qualitative Insights
  • The Hybrid Work Paradox operates as both an enabler and conflict source.
  • A growing Trust Deficit is pushing Gen Z towards self-reliance.
  • Strategic "Portfolio Careers" are replacing singular corporate ladders.

LinkedIn - Recent Highlights

Sharing insights on AI, automation, and strategy

Selected Interview History

A visual record drawn from approximately 24 interview processes since 2024. Logos indicate process participation, not employment, endorsement or a current active pipeline.

Let's Solve a Practical Business Problem

Available for full-time consulting roles across strategy and business transformation, customer and commercial transformation, business analysis and strategy and operations. Open to relocation globally for the right opportunity.

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